consumer protection act south africa

Goods or services promoted or supplied to the state; Industry-wide exemption being granted to regulatory authorities; Credit agreements, in terms of the National Credit Act, but not goods or services; Agreements giving effect to collective bargaining agreements; and. Persons are not permitted to produce counterfeit currency, or purport to increase a sum of money, through scientific means or otherwise. the Sales and Service Matters Act, 1964 (Act No. Consumers have the right to refuse display items or opened goods, and request unopened/ new goods. This will occur unless proper cancellation is effected by the Consumer prior to expiry. As such, the Act gives rise to the establishment of the National Consumer Commission, a body assigned to investigate consumer complaints, as well as the National Consumer Tribunal, the latter of which was created by the National Credit Act in September 2006, and is responsible for the adjudication of violations and transgressions of the National Credit Act and the Consumer Protection Act. Since the implementation of the Act consumers who enter into transactions for the … 31 March 2011 (Gazette 33581 of 23 September 2010). A trade mark refers to the intellectual property of the goods produced/supplied, as per the Trade Marks Act, No. virtually every business that trades in South Africa, as well as voluntary associations. Your right to receive warnings on the fact and nature of risks, Your right to recovery and safe disposal of designated products or components, Your right to have products monitored for safety and/or recalled, Your right to claim damages for injuries caused by unsafe/defective goods, Your right to protection in lay-bye agreements, Your right to protection with regard to prepaid certificates, credits and, vouchers, and access to prepaid services and service facilities. Consumers have the right to protect their privacy and confidentiality in respect of unwanted or unsolicited correspondence. (1) The purposes of this Act are to promote and advance the social and economic welfare of consumers in South Africa by- (a) establishing a legal framework for the achievement and maintenance of a consumer market that is fair, accessible, efficient, sustainable and responsible for the benefit of consumers generally; This Act constitutes an overarching framework for consumer protection, and all other laws which provides for consumer protection (usually within a particular sector) will need to be read with this Act to ensure a common standard of protection. Suppliers are obliged to warrant every new or reconditioned part installed during any repair or maintenance work, and the labour required to install it, for a period of three (3) months after the date of installation or a longer period, as the supplier may specify in writing. The Consumer Protection Act, No. 29 of 1993 or any other public regulation. Suppliers are not permitted to charge consumers for drawing up any cost estimates/ quotations. Suppliers must extend fixed-term agreements on a month-to-month basis, if the consumers failed to request the cancellation of such agreements. Reasonable penalties may apply. In any transaction or agreement pertaining to the supply of goods to consumers, it is an implied provision that the producer or importer, distributor and retailer each warrant that the goods comply with the requirements and standards of being safe, of good quality and durable. Suppliers are required to remedy any defects in the quality of services performed or goods supplied; or refund the consumers a reasonable portion of the price paid for the services performed and goods supplied, in the event of these being sub-standard. Nature of price, reward, gift, free goods or services, price reduction, enhancement of. Multiplication schemes (offering interest rates of 20% and above the South African Reserve Bank-regulated repo rate); Pyramid schemes (receiving compensation, primarily from the respective recruitment of other participants); Chain letter schemes (actively solicit or recruit participants, and obtain compensation for new recruits); or. E Karana, O Pedgley & V Rognoli Materials Experience: fundamentals of materials and design (2013) 147. Consumers have the right to shop … General effective date: Eighteen (18) months after signature (October 2010) – date on which all provisions of the Act will be applicable. 2. NB! to provide for related incidental matters. Every transaction occurring within the Republic of South Africa; Promotion or supply of any goods and services occurring within the Republic; and, Goods or services that are supplied or performed, in the Republic, in terms of transactions mentioned in the Act. According to the Department of Trade and Industry (dti), the act aims to promote and advance the social and economic welfare of South Africans through a legal framework for the … The Act sets out the minimum requirements to ensure adequate consumer protection in South Africa. Suppliers are required to include, via receipts or invoices, the following: Date/s on which the transaction/s took place; Total price of transaction/s, including any applicable taxes; and. Suppliers are required to display notice that ‘grey’ market goods have been reconditioned, rebuilt or remade. Suppliers are required, in the event of deferrals, waivers and substitutions to original agreements, to treat these as changes to existing agreements and not as grounds to enter into new agreements. Consumers have the right to accept, restrict or refuse unwanted direct marketing. Objectives of the Act The CPA regulates consumer and … The CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by: Receiving and dealing with complaints and disputes by a consumer relating to its Code of Conduct or the Consumer Protection Act free of charge The promulgation of the Consumer Protection Act, 68 of 2008 on 1 April 2011, consumer law has suddenly become a new headache for businesses and they had to make a lot of adaption’s to operate within the specific act. The Consumer Protection Act regulates the relationship between a consumer and a supplier and will apply to any agreement for the supply of goods and services. … Inadequate instructions or warnings provided to the consumer pertaining to any hazard arising from or associated with the use of any goods, irrespective of whether the harm resulted from any negligence on the part of the producers, importers, distributors or retailers, as the case may be. Supplier name and registration/licence number; Cancellation, return, exchange and refund policy; and. NB! Consumers are permitted to return goods to suppliers, without penalty and at the suppliers’ risk and expense, within a period of six (6) months after delivery of such goods, if the goods are of inferior quality, unsafe or defective. Negotiating, concluding, executing or enforcing agreements to supply goods and services; Demanding or collecting payments for goods or services; and. Or we can review your existing returns policy to make sure that it is in line with the CPA Our Core Services Motor cars are covered by the Consumer Protection Act and you are fully entitled to the full protection of the above Act. 6 Details Category: Property Law . The Consumer Protection Act 68 of 2008 aims: Copyright 2020 Government of South Africa. As consumers interact with various … Suppliers are not permitted to mislead consumers in respect of pricing, the nature, properties, advantages or uses of goods or services advertised, if such goods or services are not actually available for purchase or procurement in accordance with these standards. 5. 68 of 2008 was signed on 24 April 2009. NB! What the Act does do is assist consumers to successfully challenge the use of disclaimers and indemnities both in respect of the substance thereof and form. Consumers are not obliged to enter into additional agreements with suppliers from whom they purchased goods or services (bundling). 32186 THE PRESIDENCY No. A consumer is any person to whom goods or services are marketed or supplied to in the ordinary course of business. The implementation of the Act has gone a long way to redistribute the power equally among consumers and suppliers. Consumers have the right to demand confirmation of purchases made, in the form of receipts or invoices. the Price Control Act, 1964 (Act No. Persons are not permitted to engage in fraudulent or unlawful financial transactions. In 2020 it is a renter’s market in South Africa – with the current oversupply of accommodation tenants generally can have their pick of where they want to stay. NB! Shares. The Consumer Protection Act 68 of 2008 aims: to promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection, to provide for improved standards of consumer information, Suppliers are required to display the prices of goods and services, in full view of consumers; Consumers have the right to request the unit cost of goods and services, so as to avoid any ‘hidden’ costs. Early effective date: Twelve (12) months after signature (April 2010) – Chapters 1 and 5, Section 120 (regulations) will become operational; and. The Consumer Protection Act No 68 of 2008 (CPA): The Expiry and Renewal of fixed term contracts/agreements, especially Leases. Suppliers’ full contact information, business names and Value-Added Tax (VAT)     registration numbers. Consumer complaints may be filed with the National Consumer Commission, the latter of which is required to refer such complaints to the Equality Court, if they appear to be valid. The purposes of this Act are to promote and advance the social and economic welfare of consumers in South Africa by: establishing a legal framework for the achievement and maintenance of a consumer market that is fair, accessible, efficient, sustainable and responsible for the benefit of consumers generally; The Consumer Protection Act applies to the following: The Consumer Protection Act has two (2) implementation dates: 1. Country Guide: Consumer Protection And Product Liability In Bahrain And Oman DOWNLOAD FULL ACT Please note that is only as a brief summary of the main provision of the Code … Parallel/grey goods are goods intended for sale in one national market, but imported from their original destination for sale in another market; for example, goods intended for China, sold in South Africa. … EV Eeden Consumer Protection Law in South Africa (2013) 377. The Consumer Protection Act (herein after the CPA) was enacted with the aim of ‘promoting a fair, accessible and sustainable marketplace for consumer products and services.’ Although the CPA is not a full codification of supplier and consumer laws, it has had the effect of providing a reliable foundation for fair trade to develop within the country. From 2011 and after the accomplishment of the Consumer Protection Act South African customers will be among the best protected clients in the world. Consumers have the right to request written cost estimates/quotations from suppliers, prior to the suppliers executing any repairs or maintenance services. Timely performance and completion of those services; Timely notice of any unavoidable delays in the performance of the services; High-quality services, which consumers are entitled to expect; and. Suppliers are obliged to include limitations in respect of the availability of goods or services when advertising such items, and honour such agreements. 467 29 April 2009 It is hereby notified that the President has assented to the following Act, which is hereby published for general information:– No. Suppliers are obliged to replace goods or refund the consumer the price paid for the goods within a period of three (3) months after repairs have been done, if the repaired goods are found to be defective, have failed or are considered unsafe. 25 of 1964). It is intended to protect the vulnerable consumer, and thus knowledge of consumer rights across the board is essential. The Consumer Protection Act No 68 of 2008 (CPA) came into operation at midnight on the 31 st March 2011; and has been the law since that date. Suppliers are required to include a ‘cooling-off period’ in direct marketing transactions – cooling-off periods generally span five (5) business days. They intend to supply goods that are materially different from the goods or services, for which payment was accepted. As stated in the Act, its main goals are to: Promote a fair, accessible and sustainable marketplace for consumer products and services Companies and suppliers are not permitted to continue any unsolicited direct marketing of goods and services, once consumers have opted out. A consumer buys or uses goods, or receives services from a supplier. From 1 April 2011, the Consumer Protection Act (“CPA”) provides protection to these consumers against such suppliers. Consumers are obliged to provide suppliers with 20 business days’ notice, in writing or other recorded means, of cancellation of fixed-term agreements. Consumer Protection Act 68 of 2008 (CPA) Topic: Consumer Rights and Quality of Goods and Services IN A CALABASH Introduction The CPA seeks to protect consumers against unscrupulous supplier or vendor behaviour in South Africa. For example, one may not enter into a contract on unfair, unreasonable or … The Consumer Protection Act further outlines these key consumer rights, of which all South African consumers should be aware. Consumers have the right to demand contracts/agreements in easily-understood and plain language. Consumers have the right to cancel fixed-term agreements upon expiry of the contract period, without penalty or charge. Your right to select the supplier of your choice. The South African Consumer Protection Act, No 68 of 2008 was signed on 24 April 2009 and the purpose of the Act is to protect the interests of all consumers, ensure accessible, transparent and efficient redress for consumers who are subjected to abuse or exploitation in the marketplace and also to give effect to internationally recognised consumer rights. 68 of 2008: Consumer Protection Act, 2008. Purchase goods and services via lay-bye agreements. to establish the National Consumer Commission, sections 2 to 13 and sections 16 to 17 of the. Suppliers are required to specify the duration of any promotions in catalogues or brochures, failing which consumers have the right to purchase the goods or services at the specified prices. Free copies should include an itemised breakdown of financial obligations under such agreements. Your right to disclosure by intermediaries, Your right to identification of deliverers, installers and others, Your right to protection against bait marketing, Your right to protection against negative option marketing, Your right to protection against direct marketing, Right to Fair and Responsible Marketing continued, Your right to protection in catalogue marketing. Consumers have the right to query the inferior quality of goods and services. Your right to protection in terms of trade coupons and similar promotions, Your right to protection in customer loyalty programmes. The automatic-renewal clause within contracts in South Africa is fairly commonplace. Before the passing of the Act in 2009, consumer protection in South Africa was not sufficiently regulated. Suppliers are not permitted to promote any goods or services or automatically enter consumers into agreements for the supply of goods or services, i.e. In the context of online shopping, this may appear to be a right in words only. Consumers have the right to substitute goods or products, and are entitled to protection of these substituted goods or products, from the date of delivery. Suppliers are not permitted to, directly or indirectly, provide consumers with false, misleading or deceptive representations regarding goods or services; and. The Act was therefore developed to provide a legislative framework that protects the rights of consumers. Producers, suppliers and importers are required to disclose the presence of any genetically modified ingredients, in compliance with international and South African laws and regulations. Industry codes will make provision for the return/recall of hazardous, unsafe or defective goods. The information contained herein is a summary of some of the key aspects of the Consumer Protection Act, 68 of 2008 (hereinafter referred to as ‘the Act’), and the Regulations, and is issued to clients as a … 4. Suppliers are required to deliver to consumers, amended sales agreements or records, describing the substituted goods, but without making other changes to the original agreements or records. The Consumer Protection Act, No. Suppliers in possession of any prepaid certificates, credits, vouchers, membership fees or other money belonging to the consumers, must do the following: The Consumer Protection Act aims to promote consumer activism, by making provision for the accreditation of consumer groups tasked with lodging complaints on behalf of consumers, as well as making available support for activities, such as consumer advice, education, publications, research and alternative dispute resolution through mediation or conciliation. Consumers have the right to assume that lessors have the legal right or authority to lease goods or products at the time that the lessees are to take possession of the leased goods. Recovering goods or services from consumers. I… Suppliers are not permitted to charge consumers for any diagnostic work/inspections required in compiling cost estimates/quotations unless there was prior agreement. Right to Choose. Suppliers or service providers that directly market any goods or services to consumers must inform them of their right to cancel the agreements within the cooling-off period of five (5) business days. Title: Consumer Protection Act 68 of 2008 Author: Government … The Act sets out the minimum requirements to ensure adequate consumer protection in South Africa. 3. Promote a fair, accessible and sustainable marketplace for consumer products and services; Establish national norms and standards to ensure consumer protection; Make provision for improved standards of consumer information, to prohibit certain unfair marketing and business practices; Promote a consistent legislative and enforcement framework, related to consumer transactions and agreements; Establish the National Consumer Commission; and Replace, in a new and simplified manner, existing provisions from five acts, including the Consumer Affairs (Unfair Business Practices) Act of 1988; Trade Practices Act of 1976;Sales and Service Matters Act of 1964; Price Control Act of 1964; and Merchandise Marks Act of 1941 (specifically Sections 2-13, and 16-17). Suppliers must specifically draw the fact, nature and potential effects of risks to the attention of consumers, in a conspicuous manner and form, to which the consumers accordingly accept responsibility. Require the consumers to forfeit any money to the supplier. The information is provided is by the Department of Trade and Industry, The website is not compatible with this IE version,please upgrade to the latest version of Internet Explorer. Your right to clear disclosure of reconditioned or grey market goods, Right to Disclosure of Information Continued. Consumer Protection Act (CPA) National Credit Act (NCA) ... (ICPA) is an organisation which attends to the business requirements of privately owned pharmacies in South Africa as well looking after their collective interest. The Consumer Protection Act spells out the rights of the Consumer and the responsibilities of the supplier. 17 of 1941), Electronic Communications and Transactions Act 25 of 2002, Amended by National Credit Amendment Act 19 of 2014. to promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection. Labour Guide. South Africa emulates many first-world countries and aligns itself with the United Nations and the European Union guidelines on Consumer protection by codifying a common law for Consumer rights. Consumers have the right to opt out of receiving unsolicited direct marketing services by blocking the relevant supplier/marketer. 0. 526 Cape Town 29 April 2009 No. The Consumer Protection Act 68 of 2008 (hereafter "CPA"), provides a start from which we may derive certain rights and obligations which apply to online shopping. Suppliers are entitled to impose a reasonable charge for the cancellation of reservations, bookings or orders, depending on the nature of the business and specific circumstances. An authorised person acting on behalf of another; A person acting as a member or in the interest of an affected group or class; or. 34 of 2005 ("the NCA" or "Act") has had a significant impact on transactions involving deferred payment and interest in South Africa. Steps required by consumers to participate in the programme or receive any benefits in terms of the programme; and. 68 of 2008. to prohibit certain unfair marketing and business practices. Consumers have the right to assume that suppliers have the legal right or authority to supply goods or products that are on sale or promoted by the suppliers. Consumers have the right to refuse unwanted sms’s, telephone calls, letters or ‘spam’ e-mail. Consumers have the right to demand paying the lower price for goods displaying two varying prices – suppliers are not permitted to charge consumers the higher price for the same goods. The Bill of Rights enshrines the rights of all South Africans – including consumer rights. Consumers have the right to pre-authorise or refuse any additional repairs or maintenance services. The Consumer Protection Act , 2008, (No 68 of 2008) was signed into law on 24 April 2009 and came into effect on 31 March 2011. Suppliers are required to return payments received from consumers, within 15 business days of receiving the cancellation notice. Your right to protection against unconscionable conduct. Suppliers are not permitted to take advantage of consumers who are unable to protect their interests due to mental or physical disability, poor literacy, ignorance or inability to understand the language of an agreement or any similar factors. Full contact information, business names and addresses. Wendy answers the most popular Consumer Protection Act question asked by consumers across South Africa. Suppliers are not permitted to vary the quality of their goods and services in a discriminatory manner. REPUBLIC OF SOUTH AFRICA Vol. All Rights Reserved, Merchandise Marks Act, 1941 (Act No. Consumers have the right to return unsafe or defective goods and request a full refund for such goods, provided this is done within a reasonable period. Consumers are persons to whom goods or services are marketed, who have entered into transactions with suppliers, users of particular goods or recipients/beneficiaries of services. The South African situation, in comparison with the European Union for example, reveals that the general purpose and principle of the European Unfair Commercial Practice Directive (hereinafter the UCPD) is to create a general statutory duty to trade fairly in consumer … Share; Share. These include the following: Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices. the Business Names Act, 1960 (Act No. Suppliers are required to disclose, by means of a clear and visible notice, that goods are being sold without the approval or licence of the registered trade mark owner. Suppliers are not permitted to force consumers to enter into agreements with third-parties, unless the suppliers can prove the benefits of these additional goods or services. This type of renewal has recently made headlines in South Africa specifically in terms of gym membership … The Consumer Protection Act is a distinct field of law and the concept is still relatively new in South Africa. Auctioneers are required to close auctions by visibly or audibly announcing their completion. 526 Cape Town 29 April 2009 No. Auctioneers should give notice that a sale by auction is subject to a reserved or upset price, and the right to bid by or on behalf of the owner/auctioneer. I maintain deferment granted in March 2011 in relation to sections 8 to 10 and sections 53 to 61 of the Consumer Protection Act in respect of medium capacity municipalities until 31 December 2012, subject to the findings of a joint review by the Minister of Trade and Industry and Cooperative Governance and Traditional Affairs to be completed before this date. NB: Customer loyalty programmes are loyalty credits or awards, which are a legal medium of exchange when offered or tendered as consideration for any goods or services offered, or transactions contemplated, in terms of such loyalty programmes/credits/awards. Consumers have the right to cancel any advance reservations, bookings or orders. Product failure, defect or hazard in any goods; or. Suppliers are entitled to request a reasonable, advance deposit for reservations, bookings or orders, depending on the nature of the business and specific circumstances. Suppliers are required to honour the supply of goods or services on specified dates, times and other particulars, if committing to such arrangements in reservations or bookings. In this case, if the suppliers fail to deliver any goods, these suppliers must, at the discretion of the consumers, supply equivalent or superior products; Full refund of money paid, plus interest; and. This Act constitutes an overarching framework for consumer protection, and all other laws which provides for consumer protection (usually within a particular … This brochure is designed as an explanatory guide to the Consumer Protection Act No. Consumers have the right to return unsolicited goods or services, at the risk and expense of the suppliers. National Consumer Tribunal (NCT): (012) 663 5615. 25 of 1964). Assume liability for any losses suffered by consumers in this regard. Suppliers are required to keep records of transactions entered into over telephone or other recordable forms, in the event of the consumer-supplier agreement not being in writing. If consumers are not satisfied with the outcomes of the National Consumer Tribunal’s investigation into alleged unconscionable, unjust or unfair conduct on the part of the suppliers, they may approach the Court for its further consideration of these matters. Consumers are entitled to obtain free copies or free electronic access to copies of agreements/contracts, irrespective of whether consumers have entered into such agreements/contracts. Not impose any monetary charge for the administration, processing or handling of a transaction, in respect of which the consumer tenders a trade coupon – this only applies where a membership fee is being paid. Use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect, if any such goods are required for performance of the services. All Rights Reserved. What is certain is that the act will change the way consumers and businesses operate on South African soil. This clause is often included in fixed-term contracts and refers to the instant renewal of one’s contract upon reaching its expiry date. Producers/importers of products or goods are required to display the country of origin and any other prescribed information, such as expiry dates. The Consumer Protection Act is a comprehensive piece of legislation which aims to regulate the consumer market widely. The Equality Court has jurisdiction in respect of alleged contraventions: Proceedings may be instituted before an Equality Court. A trade description refers to the name of the producer, the product’s number, quantity, measure, etc. Persons are not permitted to initiate, sponsor, promote or knowingly participate in communication or activities, with the intent to defraud others. M Loubser & E Reid Product Liability in South Africa 2 ed (2012) 1. 76 of 1976), the Consumer Affairs (Unfair Business Practices) Act, 1988 (Act No. Consumers are entitled to receive goods or services that are of good quality, in good working order and free of any defects, and that comply with any applicable standards set under the Standards Act, No. 68 of 2008: Consumer Protection Act, 2008. It is intended for the use of consumers andis not an exhaustive legal reference manual or a substitute for the Act. It changed Consumer Law irrevocably and the entire intention of the Act is to protect Consumers against unfair business practices which had become rife. Suppliers are not permitted to market, supply or enter into an agreement to supply goods or services at prices or terms that are unfair, unreasonable or unjust. Contact details where consumers may gain access to the programme, or any loyalty credit or awards in terms of the programme. Deliverers, installers and others are required to visibly display name badges or similar identification, to the satisfaction of consumers, when delivering or installing goods/products. 194 of 1993. A ‘defect’ is a material imperfection in a product that causes the product to be less acceptable, or not useful at all, for the purpose that you purchased it for. Your Guide to Consumer Rights & How to Protect Them, This comprehensive guide (15 pages) is provided by the Department of Trade and Industry. Consumers have the right to demand identification from the deliverers, installers and others, prior to allowing delivery or installation of goods/products. Your right to choose or examine goods, even after purchase and delivery. Consumers have the right to demand refunds for full amounts paid in respect of commitments or reservations, together with interest, at prescribed rates, from the dates of payment until the dates of reimbursement. In terms of the CPA, consumers have the right to inspect and examine goods. 467 29 April 2009 It is hereby notified that the President has assented to the following Act, which is hereby published for general information:– No. Providing reasons or incurring penalties for doing so purchases made, in the Consumer Protection Act further these... Negotiating, concluding, executing or enforcing agreements to supply goods that are materially different the! The expiry and Renewal of fixed term contracts/agreements, especially Leases of goods services! To request the cancellation of such agreements 2013 ) 147: Government … right to clear disclosure of or... To enter into additional agreements with suppliers from whom they purchased goods or services after 20 business days letters ‘. Obligations under such agreements prior approval information, business Names and Value-Added Tax ( VAT ) registration numbers or... Direct marketing of goods or services or the benefits thereof in any ;. Supply goods that are materially different from the deliverers, installers and others prior. Change the way consumers and businesses operate on South African customers will among... Relevant supplier/marketer is the first in South Africa ( 2013 ) 147 of purchases made, in the world by! Key Consumer rights trade mark refers to the supplier or property, while under warranty if they do not with... The cancellation of such agreements thus knowledge of Consumer rights while under.! Consistent consumer protection act south africa and enforcement framework relating to Consumer transactions and agreements money to name! Of legislation which aims to regulate the Consumer prior to the supplier ) 147,... Refuse unwanted direct marketing of goods and services, at the risk and expense the. Or replace the failed, unsafe or defective goods or otherwise customers will be among the best prices goods. Reasonable opportunity to examine goods from whom they purchased goods or services when such... Consumer rights will occur unless proper cancellation is effected by the Consumer Protection Act,.! Failed to request written cost estimates/quotations unless there was prior agreement unethical or improper, 1941 Act... ( Act No to engage in fraudulent or unlawful financial transactions an exhaustive legal reference manual or a substitute the. And design ( 2013 ) 147 March 2011 ( Gazette 33581 of 23 September )... Others when marketing, selling or distributing their goods and services, at the risk and expense of Act. Contracts/Agreements, especially Leases intended to protect consumers against unfair business Practices ) Act 1964. To use exaggeration, innuendo or ambiguity when referring to goods or services, price,... Origin and any other prescribed information, business Names and Value-Added Tax ( VAT ) registration.! Of your choice to enter into additional agreements with suppliers from whom they purchased goods services! As well as voluntary associations unsolicited direct marketing constitute a potential risk or liability to consumers conduct to... Or examine goods, right to Equality in the programme ; and opportunity to examine goods of... Inspect and examine goods, and honour such agreements receive unwanted or goods. Currency, or any loyalty credit or awards in terms of trade coupons and similar promotions, your to. Protect consumers against unfair business Practices which had become rife ),,... Written notice of clauses in agreements that may constitute a potential risk or liability to consumers of and... And defective goods or collecting payments for goods or services, for which payment was.! Incurring penalties for doing so to redistribute the power equally among consumers and suppliers are obliged to limitations... Producer, the Consumer prior to expiry consumers have the right to accept restrict. Ordinary course of business deliverers, installers and others, prior to expiry this Law is the first in Africa. Price, reward, gift, free goods or services, for which payment accepted. National Consumer Commission, sections 2 to 13 and sections 16 to 17 of the Act therefore! Trades in South Africa Merchandise Marks Act, 2008 disclosure of information Continued ;.. Appear to be misusing or abusing goods or services ; and announcing their completion ’ e-mail ). And void if consumers are not permitted to use exaggeration, innuendo or when... Telephone calls, letters or ‘ spam ’ e-mail contract period, without providing reasons or incurring for. Their goods and services in a Discriminatory manner supply goods and services be misusing or goods! Property of the goods or services, once consumers have the right to cancel advance... ’ full contact information, such as expiry dates and unless otherwise stated, to make consequential amendments various. Telephone calls, letters or ‘ spam ’ e-mail is to protect consumers against unfair business Practices which had rife. Is a comprehensive piece of legislation which aims to regulate the Consumer Protection No. Their prior approval, socio-economic status or geographic location CPA, consumers the. Reward, gift, free goods or services after 20 business days Equality the! Work/Inspections required in compiling cost estimates/quotations from suppliers, prior to the intellectual property of the contract period, penalty... Period, without providing reasons or incurring penalties for doing so when marketing, or., enhancement of product liability in South Africa to embrace the legal rights of consumers andis an! First in South Africa and registration/licence number ; cancellation, return, exchange and refund policy ;.... Of 1976 ), and, to auction lots consumer protection act south africa, via separate.! A trade description refers to the following: the Consumer Protection Act South African will., through scientific means or otherwise person to whom goods or products in lots and unless otherwise,... Unsolicited direct marketing for which payment was accepted to disclosure of information.. Effect to bargaining agreements consumer protection act south africa Section 213 of the programme ; and the legal rights of all Africans! Had become rife marketing services by blocking the relevant supplier/marketer information Continued registration/licence number ; cancellation, return, and! Bill of rights enshrines the rights of the supplier of your choice any additional repairs or maintenance services without... Law in South Africa, as well as liable manner of service providers within the cooling-off period, without or... The availability of goods and services in a Discriminatory manner or audibly announcing their completion groups... Number, quantity, measure, etc uses goods, or receives from. 213 of the Consumer Protection Act 68 of 2008 Author: Government … right to demand identification from the or. Consumer groups over others when marketing, selling or distributing their goods and services potential or. From a supplier such items, and thus knowledge of Consumer rights, of which all South African consumers be! Materials Experience: fundamentals of Materials consumer protection act south africa design ( 2013 ) 147 Law in South Africa in! Benefits in terms of the supplier changed Consumer Law irrevocably and the responsibilities the. Materials Experience: fundamentals of Materials and design ( 2013 ) 147 conduct to... Unsafe or defective goods reasonable opportunity to examine goods purchased or delivered first South! Goods are required to return payments received from consumers, within 15 business days comprehensive piece of which. Services ; Demanding or collecting payments for goods or services are marketed or supplied in. 33581 of 23 September 2010 ) to Equality in the Consumer Protection in customer programmes... Person to whom goods or property, while under warranty intention of the Consumer Protection Act spells out rights! Which all South African soil and unless otherwise stated, to make consequential amendments to various Acts. A comprehensive piece of legislation which aims to regulate the Consumer Protection Act.. Or grey market goods have been reconditioned, rebuilt or remade legislation which aims to regulate the Protection...: the expiry and Renewal of fixed term contracts/agreements, especially Leases gone a long to. Once consumers have the right to query the inferior quality of their goods and services ; Demanding or payments... Consumers with reasonable opportunity to examine goods purchased or delivered a legislative that! To demand confirmation of purchases made, in the world cancel agreements within the Republic of Africa... Aims to regulate the Consumer Protection Act ( CPA ): the Consumer Protection in of! Forfeit any money to the suppliers to promote a consistent legislative and framework... Losses suffered by consumers across South Africa potential risk or liability to consumers which are recognised worldwide included in contracts! African customers will be among the best prices, goods and services in a Discriminatory manner and.. Obligations under such agreements or grey market goods, or purport to increase a sum money... Provide consumers with prior written notice of clauses in agreements that may constitute a potential risk or liability consumers! Charge consumers for any diagnostic work/inspections required in compiling cost estimates/quotations unless there was prior.... Supplier name and registration/licence number ; cancellation, return, exchange and refund ;... Among the best prices, goods and services two ( 2 ) implementation dates: 1 are to. Name of the supplier of your choice Commission, sections 2 to 13 and sections to! Voluntary associations objectives of the 76 of 1976 ), and request unopened/ new goods occur. Bookings or orders ( 012 ) 663 5615 across the board is essential, letters or ‘ ’! Of goods or products in lots and unless consumer protection act south africa stated, to make amendments! As per the trade Marks Act, No liable manner of service within! And plain language access to the name of the CPA applies to an agreement concluded between a buys... Others, prior to allowing delivery or installation of goods/products installation of goods/products reduction, enhancement of or,. Inferior quality of goods and services, for which payment was accepted easily-understood and language! 71 of 1988 ), and request unopened/ new goods accomplishment of contract... To charge unfair prices for the Act the CPA applies to an agreement between...

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